Open-E DSS V6 Lite license provides the end user to have his own Open-E user portal to Email technical support for Open-E DSS V6 Lite products! This will allow you to correspond with support engineers to provide assistance in your technical questions that you may have and receive small updates, patches or workarounds, which are associated with the Open-E DSS V6 Lite features only. No phone support is provided with this 1 year support package for Open-E DSS V6 Lite. License will be activated for only one Open-E DSS V6 Lite product for 365 days from date of purchase. You can renew your support for Open-E DSS V6 Lite again after your year term has ended. You can also purchase a 3 years license which provides a price benefit.